OpfraSu — Operations Management & Helpdesk
Your Complete Operations Command Centre
OpfraSu is InfraKnit's fully customisable operations management and helpdesk platform — designed to streamline every aspect of your infrastructure operations, from incident handling to asset lifecycle management.
KEY FEATURES & CAPABILITIES
Incident & Problem Management
End-to-end incident tracking with automated escalation, root-cause logging and resolution workflows — all tied to your SLA commitments.
Asset & Inventory Lifecycle
Track every device from procurement to decommission — with AMC renewal alerts, licence expiry notifications and performance trend insights.
SLA & Escalation Management
Built-in SLA management with configurable escalation matrices — ensuring accountability at every tier of your support structure.
Change & Configuration Management
Structured change request workflows and configuration tracking — reducing operational risk and ensuring audit-ready documentation.
Multi-Helpdesk Positioning
Deploy OpfraSu as an IT Helpdesk, Infrastructure Helpdesk, Facilities Helpdesk, Customer Support Desk or Business Operations Hub — all from one platform.
Customised Workflows
Every workflow, form, field and notification is fully configurable to match your organisation's unique processes and approval chains.
